Support

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Centralised Support Office

  • We have created an office space offsite from our pools which is solely dedicated to helping you contact us more efficiently and delivering you customer service excellence
  • This frees up our poolside team to spend more time with you in and around the pool, focusing on your swimming lesson experience, ensuring progression and satisfaction while at the pool
  • You can book lessons 24/7 using our website if you are a new customer or via our app if you are part of our FSS family already
  • Our customer portal /app show you our timetables, progression reports and what is coming up in the FSS world
  • If you have any questions and want to talk to one of our friendly team call us today

Meet the Support Office Team

Meet the Team


Office Phone

(09) 238 1841


Office Hours

Monday to Friday 9.00am - 2.30pm

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