Terms & Conditions Of Trade

Services

Fulton Swim School provides comprehensive water safety and learn to swim programmes. Each programme is arranged separately and is charged for in accordance with our prices which may vary during the year. Prior notification of any price changes will be given in our regular newsletters before they take effect. Please contact us for further information on prices and for swim programme timetables.


Programming of Lessons

Fulton Swim School’s swim programmes operate throughout the year, continuing through school holidays (With exception of our New Plymouth Branch). We do however close on public holidays, Easter Weekend and Christmas (Please see payment explanation). Fulton Swim School reserves the right to change lesson times and teachers due to booking demands.


Booking Confirmation

At present we accept bookings online, www.fultonswimschool.co.nz or at our swim school reception. You will receive confirmation from us of your booking.

Please Note - Due to demand and online bookings we are not able to take pencil bookings. Once a booking has been made, it is taken as a confirmed booking.


Fees

Fees for our standard swim programmes during the year are to be paid in advance by monthly Direct Debit t from a nominated account or credit card on the 22nd of each month.

If a payment day is not on a Working Day, we will debit your account on the next working day. Depending on your bank, payments may take up to 5 working days to be processed. Please ensure you have allowed for this possibility by making sure there is enough money in your nominated account for up to 5 working days following your payment date.

Fees for the holiday swim programmes must be paid in full upon making your booking by cash, cheque, eftpos, internet banking or visa.

Whilst your child is enrolled with Fulton Swim School the direct debit payments will automatically continue from month to month, which runs in advance from 22nd – 21st of each month.

If a payment is overdue for a period of 2 weeks then your child’s swimming lessons will be cancelled.


Statutory Holidays

Fulton Swim School does not operate on Public Holidays, Easter Weekend and Christmas (Please see payment explanation).

If your child’s lesson happens to coincide with a public holiday, there will be no charge for that lesson.


Notice of Withdrawal

DIRECT DEBIT

Please note it is your responsibility to provide Fulton Swim School with a notice of withdrawal in writing PRIOR ot the 20th of the month, if this date is missed you will be charged for a full month of lessons.

Once payment has been made and you then decide to withdraw your child from swimming lessons there will be no refund or credit for the payment made.

QUARTERLY PAYMENTS

Please note it is your responsibility to provide Fulton Swim School with a notice of withdrawal in writing 1 month prior to end of quarter if you do not wish to be re-enrolled to our next quarter. Once payment has been made and you then decide to withdraw your child from swimming lessons there will be no refund or credit for the payment made. There will be a $25.00 cancellation fee for those who fail to provide appropriate notice.

The Direct Debit and Notice of Withdrawal forms are available from the Fulton Swim School Reception desk and on the Fulton Swim School website


Required Swimwear for Lessons

Girls - Fitting one piece togs (no bikinis, rash vests or board shorts), Goggles,and swim cap

Boys - Fitting swim briefs or shorts (nylon rugby shorts are suitable), Goggles and swim cap

Children swimming in rash shirts and board shorts are disadvantaged due to the drag that is created in the water by wearing them. This swimwear is great for the beach and to protect children from the sun but makes learning to swim difficult. You can purchase appropriate swimwear and aquatics equipment to assist your child’s swimming at our on-site shop, located in each of our facilities.

The Fulton Swim School shop offers a wide range of swimwear for both boys and girls. Methods of payment for products supplied by Fulton Swim School are cash, eftpos, or credit card.


Parental Supervison

Safety of children/swimmers at Fulton Swim School is of primary concern. To reduce the risk of accidents, safety measures are in place at the Fulton Swim School facility. However, it is the parent’s or caregiver’s responsibility to ensure the children’s safety at all times while on Fulton Swim School’s premises.


CCTV / Photography

CCTV is now in place at all Fulton Swim School. We reserve the right to monitor the safety of our swim school, teachers and participants.

Fulton Swim School may take photos of the lessons from time to time. In order to assess lessons, teachers or for advertisement.


Missed / Make Up Lessons

Fulton Swim School needs to be notified prior to lessons if a child is ill or cannot attend.

Subject to availability, between both parties (Fulton Swim School and the Client). Fulton Swim School can offer ONE Make Up Lesson per participant per Quarter (not transferable from quarter to quarter or other students) for unforeseeable reasons such as injuries/ illness. Make up lessons can only booked 2 days in advance, via our online customer portal on our website. Refunds or credits are not provided as an alternative.


Privacy Policy

Fulton Swim School reserves the right to collect personal information from you for the purposes of enrolment. This information will be used to assist us in providing swim school services and for any other purpose you may authorise. Fulton Swim School undertakes to maintain your privacy in accordance with the Privacy Act 1993 and any subsequent amendments or variations thereof.


Customer Satisfaction

If for any reason you are unhappy with our services, please let us know and we will endeavor to fix it.



Acceptance of Terms and Conditions

By enrolling with Fulton Swim School, you are acknowledging your acceptance to these Terms and Conditions.