FAQ

What happens when a teachers schedule changes during the course of that year but I can’t change my day and time?

At FSS all of our teachers go through an extensive hiring process and training period and are Swimming NZ qualified. They are all fantastic at teaching children how to swim and be safe in the water. If you have specific requests regarding your teachers and classes we will try to meet those needs. However, we cannot control events that may occur in our teacher’s lives that may require them to change their schedules occasionally.

How long will it take for my child to swim?

It is impossible to determine how long a child will take to learn to swim. Some factors which will affect the learning process are age, physical development of a child, playtime in the pool, frequency of lessons and parent style / approach to swimming. Each child learns at his or her own pace. If you participate in weekly swimming lessons throughout the year this equates to 20 hours of swimming tuition. This is not much time to learn the life skill of swimming. The more you do the better you will get.

Can you guarantee my request for my favourite teacher?

We understand that sometimes students and their parents have requests for their favourite teachers. We will always try to accommodate your requests but unfortunately due to the nature of the swim school we cannot guarantee anything and we reserve the right to change teachers if necessary.

When should I start my child in swimming lessons?

We recommend that children be exposed to water as soon as they are born, bath-time fun (click here for more information).

We commence parent and child classes at six months of age. Our classes develop confidence, water awareness and improve motor co-ordination in an aquatic environment. Children will learn skills that are vital for their development as swimmers and also water safety.

What if my class has only one or two students in it?

If a group class is not full we reserve the right to change and consolidate classes in the timetable.

What should my child wear to swimming lessons?

Please bring togs, towels, cap and goggles. Children under 3 (and older if not fully toilet-trained) must wear swim diapers. Here at Fulton Swim School we have a double nappy policy and require your child to wear a little swimmer disposable nappy as well as a Swimmer Diaper. The only floaters we want in our pools are our pupils!

All pupils must wear swimming caps, this helps keep hair out of the face whilst practicing skills, keeps you warmer and also keeps our pool environment cleaner. Caps can be purchased from Fulton Swim School for $10.00. (Infants not required to wear swim caps)

How does the move-up process work?

Our teachers continually assess their student’s ability. Once a child has achieved a goal in 3 consecutive lessons, they will be marked off as having achieved that goal.

Once all goals have been achieved the child will be able to move up.

Why do you automatically Roll My booking over?

Our booking system runs on a Perpetual basis. This means that your booking on the system does not have an end date. If you do not wish to continue your booking please notify us in writing that you which to cease your booking

What if my child is scared or cries during the lesson?

Our teachers are trained to work with even the most fearful or nervous swimmers. Reassure your child and stay calm and then let the instructor work with your child.

Some children experience separation anxiety or fear of a new place which both will diminish over time. Over the years we have developed many strategies to work through and overcome a student’s fears and anxiety.

We recommend that you do not pull your child out of the pool during a lesson or stop lessons altogether. This can be detrimental because it allows the fear to be reinforced without giving the lessons a chance to work and the instructor the opportunity to alleviate the student’s fears. Your child’s safety is our top priority.

Please be patient and allow the instructors and staff to do what we do best - teaching every child to learn to swim and love to swim!

When can I sign up and book?

Any time you like. We take bookings 24 Hours per Day 7 Days per week via our website. However we can only take bookings up to 1 week in advance.

What if my child is sick, should I bring him / her to the swimming lesson?

If your child is showing flu-like symptoms, has a fever or any stomach or digestion problems, we request that they do not attend swim lessons. Please log into the customer portal on our website and mark your child as not attending

What is the water temperature?

Fulton Swim School pride ourselves on having warm pools, we keep our pools to atleast 32 degrees

How do I pay for lessons?

When initially making a new booking with us you will be required to make an upfront payment for the first few lessons then on the 22nd of the month Direct Debit will kick in and will continue monthly. You can select fees to come out of either a credit card or bank account.

How do I withdraw from lessons?

Families who wish to withdraw from swim lessons will be asked to provide us notification in writing prior to the 20th of each month. Customers need to confirm that Fulton Swim School has received their request. No verbal cancellation requests, as an acceptable form of cancellation.

What is the depth of the pool?

Botany - 1.2m, however we have benches in pool.

New Plymouth - Small Pool 0.7 and Large Pool 0.9.

Patumahoe - slopes from 0.7 through to 1.2m.

Puni - slopes from 0.7 through to 1m.

Upper Hutt - slopes from 0.8 through to 1.6m.

Can I change my day or time?

Just call or email us. We are here to help!

Do you teach children with special needs?

Yes. If your child has special needs / a learning difficulty, please communicate with the staff and instructor about their individual needs. The more information we have on the needs of your child, the more effectively we can teach them to swim.

What can I do to make my child comfortable in the water?

The bath tub is a great place to enjoy water play and to help a child become more comfortable with the water. Many skills can be practiced in a bathtub. Don’t be afraid to pour water over your child’s head and face. We also encourage the parent to take their child in a pool as often as possible. Exposure to swimming and having fun in the pool is the best way to mitigate or eliminate any fear of water or swimming. Remember in any environment with water watch your child, drowning is quick and silent.

Do you teach adults?

Absolutely. We believe that all adults should know how to swim comfortably. It is particularly important for parents, to help insure the safety of their children. We have instructors who are trained to help swimming adults learn to swim, perfect their strokes and gain fitness.

Do you offer refunds, credits or transfers at Fulton Swim School?

Due to operational costs, no refund, credits or transfers will be issued at Fulton Swim School

Why is my Direct Debit more than it usually is?

Payment for lessons are charged in advance on the 22nd of the month until the 21st of the following month. The monthly payments will vary month to month.

For example if your child is booked in on a Monday for lessons and there are 4 Mondays in the month you will be charged for 4 Lessons only. If there are 5 Mondays in the month you will be charged for 5 lessons.

Please see your facilities Payment Explanation for more information.

What payment options are available?

Direct Debit is our only means of payment, which means our resources are used where they should be in the pool, which aides both staff members and customers to ensure your child is getting the most out of their lessons. We prefer not to be chasing payments and being debt collectors which is why this is our only form of payment.

What do you do to focus on progression and student achievements?

We see it as vitally important to reward and encourage our children to swim and to try their best so place a huge emphasis on celebrating all our students achievements. Its because of this that we offer differing forms of awards including the following:

  • Ribbons which are awarded to a child when they move up a level
  • An electronic certificate which is emailed to you outlining your child’s achievements
  • Swimmer of the week award which is awarded to a child in the swim school whom as achieved something outstanding personally to them
  • Our achievement bell which a child gets to ring when they achieve something special.
  • We also find the best award you can give a child is the teachers (and your) time and encouragement.

What are your student to teacher ratios?

Our facilities are solely used for learn to swim lessons, so you can be sure your child will have less distractions At Fulton Swim School we ensure our class sizes remain small. All our learn to swim classes have a maximum of 4 students to 1 teacher (8:1 for baby classes where parents are in the pool also). This is below the industry standard and enables our teachers to focus on their students and ensures progression is fast. At Fulton Swim School, we’re focused and committed to making learning to swim an enjoyable experience at all levels.

Do you offer make-ups for missed swim lessons?

We offer 1 make-up lesson - per child, per quarter (Not transferable from Quarter to Quarter or other students) for unforeseeable reasons such as injuryies / illness.

Make up lessons can only booked 2 days in advance, via our online customer portal on our website.

Make up lessons are strictly due to availability there are no guarantees that we can offer these.